<< Back to Homeowner Survey

 

New Mexico Homeowner Survey

 

We would appreciate you taking a few minutes to complete and return this form. The information you provide to us is invaluable in our continuing commitment to provide the best service for our customers before and after they move into their Longford Home. Our goal is to have satisfied homeowners living in high quality homes.

   
Required fields are designated with an asterisk *
 
*Which community did you move into?
 
   
How did you find out about our community?
Use the Control Key in Windows for multiple selections; Use the Command Key on the Mac for multiple selections
 
 
Was the Salesperson courteous?
 
  Please explain:
 
   
Was the Salesperson knowledgeable about our product?
 
  Please explain:
 
   
Was your Salesperson professional in appearance and manner?
 
  Please explain:
 
   
Which one person was most helpful in your dealings at Longford Homes?
 
  Why?
 
   
Which title company did you use?
 
Rate the title company service.
 
  Please explain:
 
   
What mortgage company did you use?
 
Rate the mortgage company:
 
  Please explain:
 
   
Now that you have lived in your house for awhile:
  What do you like best about it?
 
  What do you dislike about it?
 
  What would you change?
 
   
What was the condition of your home at walk-through?
 
   
Walk-through "punch-list" item(s) completed:
 
   
Was your customer service response time acceptable?
 
  Please explain:
 
   
Was the customer service work completed in a satisfactory manner?
 
  Please explain:
 
   
Do you feel our staff is sincere in our policy of standing behind our homes?
 
  Please explain:
 
   
   
Have you received your 10-year Home Buyer's Warranty Document?
 
   
Is there any subcontractor you would like to comment on?
 
   
Please rate the materials and equipment in your home by choosing the appropriate rating:
Kitchen appliances
Bath fixtures
Cabinets
Vanity tops
Medicine cabinets
Tubs/Shower
Standard Light Fixtures
Exterior doors
Interior doors
Windows
Cooling system
Water heater
Carpet
Sheet vinyl
Ceramic tile
Insulation
Stucco and Paint
  Comments:
 
   
Which other new home communities did you consider when looking for a new home?
 
   
Is there anything included in other homes you considered which you would prefer to have as standard in your home?
 
   
Is there anything available as an option in those homes which you feel should be available in your home?
 
   
Please rate your home on:
Floor Plan
Architectural design
Construction Quality
Lot size
Value/Good Buy
Standard features
   
Which newspaper do you read regularly?
 
   
What radio station do you listen to most frequently and at what time of day?
 
   
In what age range are the female and/or male adults in your house?
Female: 
Male: 
   
Please list the three most important factors in selecting your new home:
1. 
2. 
3. 
 
Please list the three most important factors in selecting a new home community:
1. 
2. 
3. 
   
How might we improve our product or service to better meet your needs?
 
   
Would you purchase another Longford Home in the Future?
 
  Please explain:
 
 
Would you refer any of your friends or relatives to Longford Homes?
 
  Please explain:
 
   
Additional comments:
 
   
Name:
Phone:
Address:
Lot/Block
e-mail: